This one-day Patient and Staff Involvement in Learning from Patient Safety Incidents training course teaches essential, practical skills for involving patients, families, carers, and staff throughout the investigation process.
The essential patient safety incident engagement training emphasises, in particular, clear communication, compassion, candour, and trauma-informed engagement.
What you will learn on our Patient and Staff Involvement in Learning from Patient Safety Incidents Training
- Communicate openly, honestly and with empathy
- Apply the statutory Duty of Candour confidently
- Involve patients, families and staff meaningfully throughout every stage of the learning response
- Navigate information sharing while maintaining confidentiality
- Deliver sincere apologies and understand why apologies are not admissions of liability
- Recognise the characteristics of a true apology, including remorse and commitment to preventing recurrence
- Understand that the former “Being Open” guidance has been replaced by NHS England’s PSIRF guidance: Engaging and involving patients, families and staff following a patient safety incident
- Involve patients and families from the first discussion through to the final report
- Conduct effective meetings with patients and families, including virtual and off-site options
- Manage expectations clearly by explaining the PSII process, the focus of safety actions and realistic timeframes
- Provide or arrange additional support for patients, families and carers
- Support staff to produce high-quality witness statements using templates and guidance
- Conduct staff interviews within a Just and Learning Culture
Course format & logistics
- Duration: One full day (virtual or in-person)
- Format: Interactive workshop with practical exercises
- CPD-accredited and tailored for NHS and care settings
- Includes: Templates, structures and take-home tools
- Public course format and fee: virtual £200 + vat per person
- In-house course format and fee: virtual £2500 + vat and in-person £3500 + vat
Why this course is different
This PSIRF patient safety incident engagement training focuses on the relational and emotional side of investigations; as a result, it helps staff build trust and create meaningful involvement with patients and colleagues.
Testimonials
“The key message for me is the ongoing communication and transparency with patients and families. I would highly recommend [Patient Safety Incident Engagement Training] to colleagues.”
Clinical Nurse Specialist
“It will help me in my role as Quality and Risk manager to guide and support staff undertaking the investigations and help me when speaking to patients and relatives. Very informative making sense of the PSIRF process and ensuring patients and their relatives are involved”
Quality and Risk Manager
useful links
National Institute for Health and Care Research – Learn Together
NHS Resolution Just and Learning Culture Charter
quick links
