Course summary
Complaints Handling Half-Day
This interactive and practical course will provide a structured approach to investigating complaints through the use of systems analysis.
Description
Designed for complaint investigators this half-day course will take delegates through the investigation process from receiving the complaint details through to drafting out a response letter.
- Meeting with patients and families
- Evidence gathering
- Systems analysis
- Letter writing
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
