Course summary
Complaints Handling under PSIRF
This interactive and practical course will provide a structured approach to complaints handling using systems analysis. The PSIRF aligned day will also cover letter writing and communicating with patients and families.
Description
- Overview of a systems-based approach as it relates to complaints handling
- Interface between the Duties of Candour and complaints procedure
- Evidence collection and organisation
- Apologies
- Meeting with patients and families
- Systems-based analysis
- Letter writing
- Dealing with persistent and unreasonable complaints
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27 June1 day, 09:00 AM BST - 04:00 PM BST
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10 September1 day, 09:00 AM BST - 04:00 PM BST
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