This one-day Complaints Handling Training for NHS, Health and Social Care Providers is for professionals who manage complaints and patient or family concerns. You will learn clear, practical ways to handle complaints with confidence and empathy. Our approach turns difficult situations into chances to learn, and, as a result, improve patient care.
This one-day practical Giving Evidence at Inquests training course is designed for healthcare professionals, who may be asked to write a witness statement or attend a Coroner’s Inquest. Many staff feel anxious or uncertain about giving evidence, but with the right guidance and preparation, you can approach the process with clarity and confidence.
You will learn how to write a clear, legally sound witness statement, understand the role of the Coroner, and prepare for questioning by lawyers. The course uses
Organisations are now transitioning over to the Patient Safety Incident Response Framework (PSIRF). All patient safety incident investigations will have to be undertaken by investigators who have been on a two-day course. This training meets the PSIRF requirements.
This two-day course is delivered virtually via Zoom
This virtual one-day training session will provide delegates with the expertise in involving patients, families, carers and staff in patient safety incident investigations.
The emphasis will be on practicality; the day is case study led. Delegates will be guided through communicating openly and honestly with patients and families, having difficult conversations, gathering evidence (conducting interviews) and complying with the Duty of Candour.
This one-day practical After Action Review (AAR) training course equips healthcare professionals with the essential tools to prepare for and lead a structured After Action Review within a healthcare context. With a focus on embracing the Patient Safety Incident Response Framework (PSIRF), you’ll learn how to make AARs effective, psychologically safe and highly constructive—turning incidents and near-misses into actionable improvement.
Practical Thematic Analysis Skills Training is a clear, step-by-step course that shows you how to run a thematic review in real healthcare settings. The training is based on academic research and years of practical experience. It focuses on what works in real life.
This Practical Thematic Review Training is a unique cross-disciplinary programme. It brings together Healthcare Quality Quest’s quality improvement frameworks and InPractice’s investigative and medico-legal expertise.
This one-day professional healthcare documentation, record keeping and presenting evidence training course shows health and social care staff how to create clear, accurate and reliable records. As part of the course, you will learn how to write notes that are factual and easy to understand. In addition, you will also learn how to prepare strong witness statements and how your records are used in investigations, inquests and regulatory hearings.
The Patient Safety Incident Response Framework (PSIRF) sets out how NHS providers must approach patient safety incidents, learning and accountability. This focused, half-day PSIRF training course and leadership workshop gives board members, executive leaders and senior managers a clear understanding of their responsibilities under PSIRF, with its NHS board-level patient safety oversight training.
Informed Consent and shared decision making has always been of vital importance to all healthcare practitioners but the case of Montgomery v Lanarkshire Health Board (2015) put clinicians’ practice of consenting patients back in to the spotlight; doctors can no longer rely on the Bolam test when deciding what information to give patients.
