Upcoming Events

This one-day Complaints Handling Training for NHS, Health and Social Care Providers is for professionals who manage complaints and patient or family concerns. You will learn clear, practical ways to handle complaints with confidence and empathy. Our approach turns difficult situations into chances to learn, and, as a result, improve patient care.

Organisations are now transitioning over to the Patient Safety Incident Response Framework (PSIRF). All patient safety incident investigations will have to be undertaken by investigators who have been on a two-day course. This training meets the PSIRF requirements. This two-day course is delivered virtually via Zoom

This one-day practical After Action Review (AAR) training course equips healthcare professionals with the essential tools to prepare for and lead a structured After Action Review within a healthcare context. With a focus on embracing the Patient Safety Incident Response Framework (PSIRF), you’ll learn how to make AARs effective, psychologically safe and highly constructive—turning incidents and near-misses into actionable improvement.

Our Structured Judgement Review (SJR) training course is for NHS teams working under the Patient Safety Incident Response Framework (PSIRF). We have designed it for people who want to use SJRs both as a triage tool and as a clear, practical way to learn from patient safety incidents We will show you how to adapt the traditional SJR method so it fits with PSIRF principles. You will learn how to move from a mortality-focused model to one that supports proportional reviews, better insights and improvement.

This one-day practical Giving Evidence at Inquests training course is designed for healthcare professionals, who may be asked to write a witness statement or attend a Coroner’s Inquest. Many staff feel anxious or uncertain about giving evidence, but with the right guidance and preparation, you can approach the process with clarity and confidence. You will learn how to write a clear, legally sound witness statement, understand the role of the Coroner, and prepare for questioning by lawyers. The course uses

The Patient Safety Incident Response Framework (PSIRF) sets out how NHS providers must approach patient safety incidents, learning and accountability. This focused, half-day PSIRF training course and leadership workshop gives board members, executive leaders and senior managers a clear understanding of their responsibilities under PSIRF, with its NHS board-level patient safety oversight training.

This one-day professional healthcare documentation, record keeping and presenting evidence training course shows health and social care staff how to create clear, accurate and reliable records. As part of the course, you will learn how to write notes that are factual and easy to understand. In addition, you will also learn how to prepare strong witness statements and how your records are used in investigations, inquests and regulatory hearings.