Course summary
Patient and Staff Involvement in Learning from Patient Safety Incidents Public
This virtual one-day training session will provide delegates with the expertise in involving patients, families, carers and staff in patient safety incident investigations. The emphasis will be on practicality; the day is case study led. Delegates will be guided through communicating openly and honestly with patients and families, having difficult conversations, gathering evidence (conducting interviews) and complying with the Duty of Candour.
Description
There will be a structured approach to assisting staff to write excellent witness statements as well as conducting formal interviews in a ‘just culture’.
Signposting patients, families, staff and carers to appropriate support will also be covered.
The session will also cover how to effectively involve patients, families, carers and staff when working remotely.
All techniques will be tested through role-play.
Delegates will learn:
- How to communicate openly and honestly
- How to issue an apology and say sorry
- How to conduct meetings with patients and families
- Managing expectations
- Recognition of patients, families and carers that may need additional support through the investigation process and how to access that support
- How to work with the duty of candour, information sharing and confidentiality
- Involving advocates and points of contact
- Multi-agency working and dealing with parallel investigations
- How to help staff produce excellent witness statements
- How to conduct interviews with staff in a blame free/fair blame culture
- How to signpost patients, families, carers and staff to support
- Feeding back to patients, families, carers and staff
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25 June1 day, 09:00 AM BST - 04:00 PM BST
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28 November1 day, 10:00 AM GMT - 04:00 PM GMT
