Description

The training is practical and case study led, with day one being a non-clinical case study and day two a clinical case study designed to fit the needs of an organisation.

We use breakout rooms for most of the exercises to create a protected learning environment.

Delegates will learn:

• The purpose and overriding principles of the Patient Safety Incident Response Framework (PSIRF)
• The different types of learning response prescribed by PSIRF
• How to undertake a Patient Safety Incident Investigation (PSII)
• About complex systems, systems thinking and human factors
• How just culture fits into the patient safety arena
• The application of the duty of candour
• How to support and engage with staff, patients, families and carers throughout a learning response
• How to conduct interviews
• How to conduct observations in order to understand work as done
• The additional evidence required
• Methods of analysis; how to use the SEIPS model and the Yorkshire Contributory Factors Framework
• The SEIPS work system template
• How to map and organise evidence
• How to produce meaningful and actionable safety actions and safety recommendations
• How to create effective measurement plans
• Robust and accessible report writing techniques
• The importance of monitoring the effectiveness of safety actions and recommendations